Terms of Service

Products are prepared in limited batches. When you submit a booking, we generate an order ID so the order can be tracked and discussed clearly.

An order may still require confirmation of product availability, pack size, quantity, delivery or pickup details, and any payment instructions before fulfilment.

We work to keep product descriptions, pack sizes, prices, images, and stock details accurate. Seafood availability, spice batches, packaging, and fulfilment timing may vary, so final order details are confirmed before fulfilment.

Prices are shown or confirmed in Indian rupees unless stated otherwise. Delivery charges, special packing, or location-based fulfilment costs may be confirmed separately. If payment is requested, follow only the payment method confirmed directly by Hooked Harbor.

Our products may contain fish, shellfish, mustard, spices, oil, vinegar, garlic, ginger, curry leaves, and other common ingredients used in seafood pickle preparation.

Customers with allergies, dietary restrictions, pregnancy-related food concerns, or medical dietary requirements should contact us before ordering.

Do not consume a product if the jar seal is broken, the product appears spoiled, or the smell, texture, or packaging seems unusual.

• Provide accurate name, phone number, delivery or pickup details, product selection, pack size, and quantity.
• Check the order summary and contact us quickly if anything needs correction.
• Store and consume products according to the guidance shared with the order or printed on the packaging.
• Do not misuse the website, contact channels, brand assets, product images, or order system.

Because products are perishable and made in small batches, changes and cancellations are handled based on preparation status, dispatch status, and product availability. We may decline or cancel an order if details are incomplete, stock is unavailable, fulfilment is not practical, or the order appears fraudulent or abusive.

We aim to provide accurate information and careful fulfilment, but the website and contact channels are provided on an as-available basis. Nothing in these terms limits customer rights available under applicable law.