Privacy Policy

When you place a booking, enquire about a batch, or contact us for support, we may collect your name, phone number, email address, delivery or pickup location, product choices, pack size, quantity, order notes, and messages you send to us.

If payment is arranged outside the website, we may keep basic payment confirmation details needed for order records. We do not ask for or store card numbers on this website.

• To respond to product and batch availability enquiries.
• To create and manage order bookings, including the order ID linked to your request.
• To confirm product, pack size, quantity, pricing, delivery or pickup details, and customer support requests.
• To maintain business records, improve customer service, and comply with applicable requirements.

We share customer information only when it is needed to fulfil or support an order, such as sharing delivery details with a delivery partner, working with service providers that help us operate the business, or responding to lawful requests.

We do not sell personal information.

Our website hosting and basic technical systems may process standard information such as browser type, device information, IP address, and pages visited. This helps keep the site secure, reliable, and usable.

We keep enquiry and order records only for as long as reasonably needed for customer support, business records, quality checks, and compliance. We use practical safeguards to protect customer information, but no online or messaging system can be guaranteed to be completely secure.

You can ask us to correct order contact details, update delivery information, or answer questions about information linked to your order. We may need to keep some records where required for business, safety, or legal reasons.