Shipping & Returns

Products are prepared in small batches. Once an order is booked, we check available stock, pack size, quantity, customer contact details, and fulfilment location before dispatch or pickup is arranged.

Delivery or pickup options depend on the order location, batch schedule, jar quantity, and practical fulfilment routes. Available options and any delivery cost are confirmed directly with the customer.

Customers are responsible for sharing a reachable phone number and accurate address or pickup details. Delivery may be delayed if the location, recipient, or contact number cannot be verified.

• Check the jar, seal, label, and product name when the order is received.
• Keep the product away from heat and direct sunlight.
• Refrigerate after opening unless the packaging says otherwise.
• Do not consume if the jar is broken, leaking, swollen, unusually odorous, or appears spoiled.

If a jar arrives damaged, leaking, spoiled, or different from the confirmed order, contact us quickly with your order ID, product name, delivery time, and clear photos of the jar, seal, label, and package. We will review the issue and decide whether replacement, credit, refund, or another resolution is appropriate.

For food safety reasons, opened, used, tampered, or improperly stored jars cannot be returned. Unopened return requests are reviewed case by case based on order details, product condition, dispatch status, and applicable customer rights.

Cancellation requests are easier to handle before preparation, packing, or dispatch. Once a perishable product is packed or dispatched, cancellation or refund options may be limited. Any approved refund timing depends on the payment method used.

Always include your order ID when requesting cancellation, replacement, or refund support.